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Service

The customer is king! 

This is where you will find game instructions, our answers to frequently asked questions and our advice as to which toys are suitable for different ages.

Welcome to Gollnest & Kiesel services

Our Service

We hope that on these pages we can answer your questions to your satisfaction.If you should have further questions about our products, you can also send us an E-Mail or get in touch with us via the Contact Form.Our customer telephone service is available for you from Mondays to Thursdays between 8:30 and 16:30 (Fridays: until 14:00) on +49 (0)4158 – 88 22-0.  (The phone call is subject to charges.  You pay the normal rate from your base network or mobile phone network to our base network.)

 

Toys Safety


Safety in adventure land

We apply a great deal of love, experience and responsibility to the creation of toys for young adventurers. If they are to help develop and foster a child‘s imagination and creativity, toys must have a high play value. We seek to promote the child‘s perception and to engage with children through a contemporary design. We regard the total safety of toys as important, as children approach new things without any preconceptions and cannot assess the possible risks.

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The GS mark for „Tested Safety“ is an internationally recognised seal of product safety which is issued exclusively by recognised, independent test institutes following exhaustive product testing. The mark provides the consumer with clear orientation – at the same time, it is the best known of all the test marks.


Fairtrade is a strategy for poverty alleviation. Its purpose is to improve the situation of disadvantaged producer families in Africa, Asia and South America, to strengthen the local economies and, in the long term, to remove unjust global economic structures by means of fairer trade relations.

„By purchasing Fairtrade products, everyone has the opportunity to help make our world a fairer place.“

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